Planned Support Guide: An approach to case management

This planned support guide is intended to help community sector workers understand and apply proven case management principles in their work with clients to improve long-term outcomes. It is intended to be useful to people working in any part of the sector
where case management approaches could benefit clients.

The guide draws on a number of sources, including resources developed and used by
Queensland services. It also incorporates evidence from research into good practice.
The guide was commissioned by the Queensland Council of Social Service (QCOSS)
and its development was overseen by a reference group of sector representatives.
Further information and resources are available at Community Door.