Benchmarking with Benefits: NFP Benchmarking project – Year 3 Report

The quality of a not-for-profits’ (NFPs) administrative and support services directly affects their capacity to deliver critical services to people in need. Highly efficient organisations that deliver quality administrative and support services have more capability for front-of-house service delivery and their staff spend less time dealing with cumbersome administrative and support services.

Few meaningful internal or industry benchmark exist in the NFP sector against which costs and quality can be accurately measured and improved. This makes it hard to compare the efficiency and effectiveness of administrative and support services across organisations, and increases the difficulty of identifying areas where administrative and support services cost or quality is below par (potentially offering opportunities to improve).

Thirteen Victorian not-for-profit community services sector organisations, co-ordinated by MacKillop Family Services and supported by three philanthropic trusts agreed to benchmark six administrative and support services each year for three years between 2011-2013 .

The Year 3 Report by Nous Group, Benchmarking with Benefits: Sharing Our Benefits – Driving Efficiencies, is available here.

More information about the NFP Benchmarking Project is available here.