Resource Category:

Shared Services

Helping Out booklet and map

The City of Melbourne's Helping Out booklet and map provide a comprehensive list of free and low-cost services available from organisations in the central city and surrounding suburbs. The booklet and map include information about food, accommodation, health services, drug and alcohol services and legal advice from more than 70 organisations throughout the City of Melbourne. This booklet contains an alphabetical list of all agencies and the services they offer. Organisations span across health, legal, homelessness, housing and more.  

Benchmarking with Benefits: NFP Benchmarking project – Year 3 Report

The quality of a not-for-profits’ (NFPs) administrative and support services directly affects their capacity to deliver critical services to people in need. Highly efficient organisations that deliver quality administrative and support services have more capability for front-of-house service delivery and their staff spend less time dealing with cumbersome administrative and support services. Few meaningful internal or industry benchmark exist in the NFP sector against which costs and quality can be accurately measured and improved. This makes it hard to compare the efficiency and effectiveness of administrative and support services across organisations, and increases the difficulty of identifying areas where administrative and support services cost or quality is below par (potentially offering opportunities to improve). Thirteen Victorian not-for-profit community services sector organisations, co-ordinated by MacKillop Family Services and supported by three philanthropic trusts agreed to benchmark six administrative and support services each year for three years between 2011-2013 . The Year 3 Report by Nous Group, Benchmarking with Benefits: Sharing Our Benefits - Driving Efficiencies, is available here. More information about the NFP Benchmarking Project is available here.  

Strategic Business Planning – Office for the Community Sector

Adapting to a new operating environment and managing change The Office for the Community Sector's Strategic Business Planning page includes information, links and resources for community organisations and NFPs taking the opportunity to review, reflect and change, to remain relevant and responsive and become more effective and efficient to ensure their sustainability. The OCS has also compiled a range of case studies to explain how some NFPs have responded to the challenges emerging across the community sector, to ensure longer term sustainability of their organisation:

Community Sector and Business Partnerships Guide and Toolkit

This free guide from the Office for the Community Sector provides the tools for NFP organisations to evaluate their back of house business functions and test the feasibility of shared service models. Shared services involves two or more organisations working together to manage or deliver non-client or back of house services ie. human resources, payroll, ICT, marketing, procurement and legal advice. The tool kit has been produced to provide a logical step-by-step process for building and maintaining relationships between business and NFP organisations. It provides practical tools, templates and links to other useful resources available on the internet. This publication can also be downloaded here: Community Sector and Business Partnerships Guide and Tool Kit