Resource Category:

Service Delivery

Child Safe Standards Resources

Victoria has introduced compulsory minimum standards for organisations that provide services for children to help protect children from abuse. The child safe standards will apply to organisations from 1 January 2016. Education, awareness raising and helping organisations to create and maintain child safe environments will be the initial focus of the child safe standards. The Victorian government has released a toolkit for organisations, which includes guidance on human resources, good leadership and what to do if a child discloses abuse. They can be downloaded below:  

Planned Support Guide: An approach to case management

This planned support guide is intended to help community sector workers understand and apply proven case management principles in their work with clients to improve long-term outcomes. It is intended to be useful to people working in any part of the sector where case management approaches could benefit clients. The guide draws on a number of sources, including resources developed and used by Queensland services. It also incorporates evidence from research into good practice. The guide was commissioned by the Queensland Council of Social Service (QCOSS) and its development was overseen by a reference group of sector representatives. Further information and resources are available at Community Door.

Guide to increasing women’s financial capability

Download Women's Health in the North's new guide Managing Money: Every Woman’s Business, to help increase newly-arrived and migrant women's financial capability with gender-specific, culturally-targeted and sensitive, information and training.

Visas, Immigration and Refugees: Family Violence and Your Visa

See the Australian Department of Immigration's summary of information about family violence for people on a temporary partner visa who have suffered violence by their partner, available in thirty languages.

Services Directory for Drug and Alcohol Users

Read Fitzroy Legal Service's updated Services Directory for Drug and Alcohol Users website for comprehensive information for drug and alcohol users or people working with clients who have drug and alcohol problems, including a directory of service providers in Victoria.

‘I Just Want to Work’ resource kit

This Resource Kit has been developed by the O’Sullivan Centre in partnership with Good Shepherd Youth & Family Service and with the support of St Luke’s Anglicare.
It arises from the belief that community service organisations have a role in supporting clients to achieve vocational outcomes (i.e. education, training, paid and unpaid work); and belief in the importance of economic participation
and work in establishing the identity, wellbeing and social inclusion of the individual.
The Resource Kit aims to support community service organisations who wish to build practical responses to unemployment among clients and to increase vocational outcomes, thereby contributing to the creation of a more holistic service culture.
It will enable and empower workers to investigate the broader needs of their clients, and to incorporate these needs in service planning and delivery.
You can download the Kit here.