Resource Category:


Interdepartmental Communication and Its Impact on Customers

This organisation communication resource highlights strategies to improve interdepartmental communication and collaboration for businesses practices.

Nonprofit Communication Strategies

This page available via Queens University of Charlotte, USA outlines some key points to consider when determining the organisational goals for communication, and links to examples of organisation's doing this well.

Cognitive Disability Digital Accessibility Guide

The Cognitive Disability Digital Accessibility Guide was created by Media Access Australia to provide guidance on how best to address accessibility-related issues for people with cognitive disability in a digital media context. This new booklet is a companion piece to the ‘Service Providers Accessibility Guide’ from late 2015. Such disabilities include acquired brain injury (ABI), autism, dementia, developmental disability, Down syndrome, intellectual disability and traumatic brain injury (TBI). There are other disabilities where people may have a cognitive disability, such as attention deficit disorder (ADD), dyslexia (difficulty reading), dyscalculia (difficulty with maths) and learning disabilities in general. The Cognitive Disability Digital Accessibility Guide has been designed to deliver practical, step-by-step information in order to enable best-practice web and digital communication to be prepared and then delivered in an inclusive and effective way.  

Non Profit Marketing Guide.Com

Nonprofit Marketing provides tips and training to do-it-yourself nonprofit marketers and communications departments of one. They offer a weekly webinar series, the #1 blog on nonprofit communications with posts Monday – Friday, a weekly e-newsletter, free downloads, and more, all to help nonprofits make a big impression with smart, savvy marketing, communications, and fundraising. Access plenty of free resources here or sign up (for free) to receive regular updates and helpful tools.

Not-for-Profit Mergers Toolkit – NOUS

The decision to merge is a big one and the process of successfully bringing two (or more) organisations together is rarely straightforward. This online toolkit designed by Nous Group and Whitelion enables users to understand the opportunities and challenges of merging and serves as a reference point across each of the four stages of the merger journey: Assess – what are the potential risks and benefits of a merger? Prepare – how will we know we are ready for a merger? Negotiate – how do we negotiate the terms of a successful merger? Integrate – how do we transform a vision for a merger in to reality? This NFP merger toolkit is designed to demystify some of the trickier aspects of what can become a lengthy and costly exercise, which may be of great assistance to your organisation!

The Foundations of a well-run Not-for-Profit

What makes a not-for-profit 'well-run'?  Good Foundations recently conducted a survey to help identify "what makes a not-for-profit well-run?" The objective of the research was to clarify how the sector defines and measures whether or not a not-for-profit organisation is 'well-run'.  The survey indicated that the two most important elements in being well-run are:
  1. Being crystal clear on your purpose, vision and direction
  2. Having great people, with a particular focus on great leadership.
By reflecting on the issues raised in the survey it is hoped that ultimately as a sector we all move towards being better run. The full report and finding can be found here.  

Draw ‘How to make toast’: An Introduction to Systems Thinking and Wicked Problem Solving

DrawToast workshops, created by recognized global thought-leader, Tom Wujec, are a great way to get groups to think freshly about mental models. Tom studies collaborative creativity, wicked problem-solving and the impact of emerging technologies on how we design and make things. During a DrawToast workshop, each person has 3 minutes to sketch a diagram of how to make toast. When comparing diagrams, people are shocked at how diverse the diagrams are, revealing a wide range of models of what's important in making toast. It's a great launch pad for drawing out what's really important to the group which can result in combating those tricky problems with collaborative strategy. See a brief outline of DrawToast workshops here. Download the DrawToast Systems Thinking Guide here.  

Communicate with Confidence

This free Confidence-Building Course is made up of 21 daily email lessons to help you be confident when talking about yourself, and clear when explaining what you 'do'. Christina Canters' The C-Method is perfect for you if you: Lack confidence when speaking about yourself, Get nervous and anxious when presenting to a group, Get blank looks when you try to explain what you ‘do’, or Want to stand out and get noticed in your workplace or marketplace…

Developing a Communications Strategy

A communications strategy is designed to help you and your organisation communicate effectively and meet core organisational objectives. View the key elements of a communications strategy as well as how press/PR plans, web strategies and marketing plans fit into your organisation’s overall communications strategy. Learn more about the Step-by-step guide to producing a communications strategy for your organisation. Includes exercises and downloads.

Kids matter: Effective communication and Resources for families and staff

Kids Matter provides resources on effective communication, relating to families, parents, and carers. The website sources information form The Raising Children Network, funded under the Australian Government's Stronger Families and Communities Strategy. The Raising Children Network, is a national website aimed at helping families care for their children. Articles on a range of issues relevant to children’s development are available at Visit the Kids Matter website here. Read 'The heart of partnership in family day care – carer-parent communication' PDF document here.