With the NDIS rollout across Australia, this is an important and timely conversation for workers, service users and social sector representatives to engage in.
Most developed countries are adopting consumer-directed ‘personalised’ or ‘cash-for-care’ schemes as an integral part of social service provision.
Personalisation aims to allow service users, as consumers, to exercise choice and control over their particular needs. However, fear has also been expressed about its effectiveness in meeting users’ outcomes and associated potential risks.
This seminar will discuss the importance of personalisation in enhancing users’ choice and control. It will also highlight the slight increased risk, particularly of financial abuse; the workforce was required to develop further skills and the services adapted in different ways.
This seminar is presented by Dr Shereen Hussein, Kings College London, international visiting fellow with Future Social Service Institute.