Everyone gets frustrated, upset or angry on occasion, particularly when they are under pressure. However, some people deal with their anger and frustrations in unhelpful ways that do not lead to a resolution. This workshop will explore the physical, emotional and behavioural reactions people can experience in response to challenging situations and how to manage these responses. It will discuss how effective communication skills and de-escalation strategies can be used to diffuse difficult situations.
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Managing challenging behaviours
June 19 @ 9:30 am - 1:00 pm
Event Start: June 19 @ 9:30 am
Event End: June 19 @ 1:00 pm
Event Venue: Relationships Australia Victoria
Event Address: 1183 Toorak Rd