Do you struggle with conflict? Do you avoid difficult conversations in the hope that things will change? Understanding how to manage conflict constructively helps prepare you for those difficult or sensitive conversations that are a core part of the management function.
This interactive workshop will ask participants to explore conflict scenarios in the workplace and challenge them to think of different perspectives and strategies to respond to situations in a professional and transparent manner.
Understanding conflict, negotiation skills and different communication strategies provides managers of volunteers with the skills needed to resolve common conflicts. Learning these skills can result in higher volunteer retention rates and boost morale leaving a positive impression of the volunteer program and organisation.