No one likes to deal with conflict, but the truth of the matter is Conflict is inevitable, but it can be reduced and turned into something positive. The interpersonal conflicts we experience on a daily basis can potentially shift people’s focus away from work and the basic goals of the team, department and organisation. It negatively impacts productivity, morale and ultimately the results. The most important skills needed for managing employee relations are interpersonal communications and conflict management skills.
Conflict Management Skills can help in resolving employee issues quickly and more effectively, and can create greater satisfaction within the team.
This Conflict Management skills workshop will look at the best practice skills for dealing with these often challenging and emotional situations.
This workshop is designed for managers, team leaders, supervisors and anyone who manages people in the NFP community sector.