By the time HR Managers are made aware of a dispute, it has usually escalated beyond a point where it can be easily dealt with and may require formal processes, and could even end up in formal proceedings in a tribunal.
Line managers are better placed to deal with the conflict during its infancy but may lack the skills or confidence to effectively deal with grievances between colleagues. This may lead to a dispute that becomes difficult to manage and can cost a great deal of time, emotional energy and money.
This Conflict Management skills workshop will provide the skills to line managers who are best situated to deal with conflict at the ground level and will look at the best practice skills for dealing with these often challenging and emotional situations. Conflict Management Skills can help in resolving employee issues quickly and more effectively, and can create greater satisfaction within the team.
$300 ($240 for Jobs Australia members)